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Question

Cannot access any files at all.

  • May 22, 2025
  • 2 replies
  • 52 views
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Can't access files/folders that have been shared. I can see list of available files/folders  but can't open, view, save, or download any of them.

    2 replies

    C
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    Hi George, 

    Welcome to the Box Community, I'm happy to help!

    Did you receive an invitation to collaborate in those contents or did you receive a Shared link? To know the different between collaboration and using shared link, please take a look at this article.

    Also, do you mind sharing a screenshot of your workflow when trying to access the shared items and what you see on your end.

    Looking forward to hear from you!

    Regards, 

     

    C
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    This is the message I receive when trying to log into box to view a shared link from a colleague. BOX1_6jwpw3KmoiXNpn92tquJvA.png

    Terms of ServiceAccessibility statement