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Question

Cannot access a collaborated folder

  • May 27, 2025
  • 2 replies
  • 71 views
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I cannot access a folder that I have been invited to collaborate on by an user outside my organization. When I click on accept invite, it says it cannot find the page. If I click on all files on the blue left ribbon and select the folder, it provides a blue error message.

    2 replies

    C
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    Hi John, 

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your Firewall is configured for Box apps 
    5. Try to connect to a different network
    6. Reach out to the owner of the folder and request to remove you as collaborator and re-send an invite
     
    I trust that the above steps will do the trick

    C
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    Hi Ann,

    Thank you. My browser is up to date. My employer requires that I use Microsoft Edge so I cannot use a different browser. I am also required to use a VPN, I cannot turn it off or disable it. I did reach out to the owner of the folder and was removed and readded. I still cannot access the folder. Could you please advise? Thank you.

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