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I have box drive and cannot access the files. I go online to the web app via Chrome and cannot view files or download them. Navigating the folder structure is fine, but once to the file, nothing. 

i can however open and view files via the phone app. 

Any help would be appriciated

Hi Paul,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!