I have box drive and cannot access the files. I go online to the web app via Chrome and cannot view files or download them. Navigating the folder structure is fine, but once to the file, nothing.
i can however open and view files via the phone app.
Any help would be appriciated
Hi Paul,
Welcome to Box Community and glad to assist!
I have created a ticket and a member from Product Support will get in touch, please keep an eye out.
Thanks for posting!
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