Please cancel my subscription
Solved
Cancel subscription
Best answer by Jey Bueno Box
Dear Community Members,
We’re sorry to hear you’ve decided to cancel your subscription. To ensure your cancellation is processed automatically and to give you full control over your account, we recommend that the account owner or admin complete the cancellation online.
Using a browser, please sign in with your admin/account credentials and visit the appropriate link below based on your account type to finalize the cancellation:
- Business and Enterprise accounts: app.box.com/settings/cancellation
- Personal accounts: app.box.com/account
👉 For step-by-step guidance and to navigate within Box web app, check out our support article: Canceling Your Box Account
📩 If you're unable to cancel online or haven’t received a confirmation email, feel free to contact our Cancellations Team at cancel@box.com.
Thank you for being part of our community.
JESUS, CANCEL MY SUB like it said I could at required sign up, “go to Admin Console, then Account and Billing.” Now I have to ask a freaking question to cancel the sub? Are you Kidding me?
👋 Hi
I can confirm that your accounts have been successfully canceled online. Rest assured, no charges will be applied unless you choose to reactivate your subscription in the future.
If you have any other questions or concerns, please don’t hesitate to reach out. We’re here to help.
👋 Hi
It looks like you were able to cancel your account online successfully. If you have any additional questions or need help with anything related to your cancellation, please feel free to reach out to our support team at cancel@box.com.
We appreciate your business.
I’ve been trying to cancel my box account - I just don’t use it anymore, my employees hate the interface. We dwindled down the number of users and for the last few months I have been the only person that even retained access, no one ever logged in or used it. I tried to cancel. The links for downgrading, of cancelling are broken. many many support requests to cancel went ignored. Eventually I cancelled my credit card to get a response. The response was that Box blocked my ability to download anything and started sending collections requests. When I reached out saying I am fine to pay to download my data I just dont want the subscription to continue I got told that I had not paid for that month. I asked to speak to a supervisor - stupid I know - Janelle- kept me on hold for 15 minutes. Nothing was resolved. There is no actual customer support, just this community support- and having viewed it, its full of people with similar issues. Does anyone know how to get to be able to speak to someone other than entry level phone support ?
Hi
I can see that you’ve already submitted multiple tickets. Your request has been escalated to our Cancellations Team, which is the dedicated group that handles these types of inquiries.
As this process requires review and documentation, as well as written confirmation from the admin, our Cancellations Team provides support exclusively via email. To ensure your request is fully resolved, please continue working with them through your open ticket. Currently, we only have phone support for Billing and Premier Services. We appreciate your patience and cooperation.
As members of the Community team, we don’t have access to billing profiles and are unable to process billing‑related changes, including subscription cancellations.
For context, Box operates as a subscription‑based service, similar to cable or internet providers. Billing continues based on the subscription purchased, regardless of usage, and we require notice of cancellation (if not completed by the admin online) in order to stop future charges. If billing remains active, the subscription will automatically renew as outlined in the Box Terms.
If you have any additional questions, please follow up on the ticket you’ve already submitted. Thank you!
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