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Question

(Canada) Unable to process your payment information

  • May 23, 2025
  • 2 replies
  • 39 views

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Trying to signup for a box.com paid account

Canadian, with Canadian based Mastercard and AMEX credit card

Tried both cards, different formatting of postal code etc. I keep getting 'unable to process your payment information' errors

 

Wish I could open a support ticket directly instead of posting on this forum

2 replies

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Hi Nathan, 

Welcome to Box Community and glad to help!

You may reach out to our Sales team to assist with your Account upgrade, here's how: 

  1. Submit a contact form at this page: https://www.box.com/quote/
  2. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

Hope it helps! 


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Same here