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Question

can't use link that was shared with me

  • May 22, 2025
  • 1 reply
  • 16 views

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This shared file or folder link has been removed or is unavailable to you.

Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.”

I contacted the owner who shared it with me and they said I was approved to open it. So, why can't i open the file that was shared with me?

1 reply

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Hi Daniel,

Welcome to the Box Community! 

You can check this error message from our Box Product Support page about the Shared Links Frequently Asked Questions.

https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions

Best,