I keep trying to upload PNG and PSD files (somewhat large) to Box and it fails every time. VERY FRUSTRATING as I am under deadline. Why is it doing this.
Question
Can't upload - always fails
Hi Melissa, and Kennedy!
Welcome to the Box Community, I'm happy to help.
I'm sorry to hear that you are having issue uploading to Box. Have you tried the tips provided in this article to resolve your issues?: Troubleshooting Uploads to Box
If you have and still have issues, please go ahead and submit a support ticket to our Product Support team so they can further investigate with you, this may need some specific account information to further isolate.
Let us know how else we can help and if you have questions!
Regards,
We are also seeing the same problem with .psd file, it happens across multiple machines all running the MacOS client. We can get around the problem by uploading via the web browser.
The error displayed is:
Network error.
Suggestion: check your network connection and try again.
Worth noting it seems to happen to random files and the size makes no difference for example I have a 400mb file and a 3.17gb that refuse to upload via the client.
We opened a support ticket concerning this problem and have not heard anything back in NINE days :(
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