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Question

Can't upload

  • May 22, 2025
  • 2 replies
  • 70 views
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Although I have plenty of storage, I can't upload to my Box account. The 'New +' button is grey and I can't click it. 

See screenshots. BOX1_kjzHTW3qzQjT4Cud-WXClw.pngBOX1_DcdBVd5a8vydfRk8ncvk4g.png

    2 replies

    Forum|alt.badge.img

    Hi Joseph,

    Welcome to the Box Community!
     
    Can you please try logging out and logging back in to your Box account after refreshing your browser? Does this happen to a specific browser?
     
    Best,
    Forum|alt.badge.img

    I am having trouble uploading from an "invite".   All I get is "Ooops! We can find the pages you are looking for."  This is coming from a federal agency so security is high, but I need to get these documents for the law firm I work for.   And of course time is of the essence. 

    I had the email that invites me to set an account and had the files and everything worked fine, but I had to close that tab and now going back into box I get that silly Ooops message.   I need help badly.  I have sent this type of form before, but I didn't get any answer.   Please help me.  Thanks.

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