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Question

can't upgrade

  • May 23, 2025
  • 2 replies
  • 77 views
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When I enter my credit card information in the upgrade application, an error message appears and I cannot proceed.
I have confirmed that there is no mistake in filling out the form.
What should I do?

    2 replies

    Forum|alt.badge.img

    Hi Go,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

    You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

    https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

    https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

    Best,

     

    Forum|alt.badge.img

    Hi AJ

    I did what you suggested.
    Everything written in the "Payment Methods Accepted by Box" is fine.
    However, I am sure I filled out the form correctly, but I get an error and cannot register.

    My credit card update is not working when I log in, it says "There was an error processing your request.
    You do not have permission to perform this action.
    Please email your account administrator or billing@box.com."
    It will say.
    What should I do?

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