I have set up my box account with my gmail so had no password connected to the account. It is now telling me that in order to get access to my files I need to update my password. It then asks for my old password, however how can I do this when I had no password set up? It is time sensitive for me to access these files. Please help, thank you
Hi Courtney,
Welcome to Box Community and glad to assist!
Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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