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Question

Can't update

  • May 23, 2025
  • 1 reply
  • 55 views
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Hello, I am receiving an error message saying that Box can't update, and that I need to open a support case with Box. I have searched around the Box website, and I can't even figure out how to open a support case. Please help.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    If you're referring to Box Drive, I would suggest to check this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    For your type of account, we can only provide support via this forum. 

    Thanks!

     

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