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Can't sync the file to box extension

  • May 23, 2025
  • 1 reply
  • 28 views
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I need help, I tried to sync my box file, but the old file keeps showing every time I open my box extension on Mac...please see OLD BOX attached file.

uhwjOwsBWk5v2Y2v5Bh6t_e5w.png

And want to sync the new Box File

lyrv0Qpg5FnFvfneW7M75xOXA.png

I tried uninstalling and installing again, refreshing my laptop and all but still did not sync.

 

Please help.

    1 reply

    C
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    Hi Fe, 

    Welcome to Box Community!

    I understand that you have already tried uninstall and reinstalling Box Drive, can you do it again? Kindly follow the steps below:

    1. Quit Box Drive
    2. Open a Terminal window and run the following command: 
      fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

      This command will:

      • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)

        Note

        If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

      • Exclude from the above archive files that are “up-to-date” or synced on Box
      • Re-create the parent hierarchy of the archived files
    3. While still in the Terminal window, now run the uninstaller script:
      • Type the following and press Enter: 
        /Library/Application\ Support/Box/uninstall_box_drive

    You do not see your password as you enter it. Just press ENTER when have finished typing it in.

    After uninstalling, please go to this website to download the newest version of Box Drive:

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist!

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