Hello,
I own the box account and I'm trying to add a collaborator to my folders and it says "Cannot add deactivated user." I need to add her on a time-sensitive project.
I looked up the forum and someone else had the same problem and they said "go submit a ticket" and there was a link, when I click on the link it just takes me to this community forum. I can't submit a private ticket and I'm not blasting her email over this public forum.
Help!
Hi there,
Welcome to Box Community!
I would strongly suggest to let the owner of the account reach out to us directly so we provide steps on how to reactivate the account.
Have a great day!
I'm having the same problem. Multiple people on a project all suddenly have "deactivated accounts" however, I can add personal emails?
We are having the same problem and there is no way to submit a ticket. Seeing this problem a lot on the forum and all the inquiries end in a dead end with radio silence from BOX.
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