Can't submit a support case — verification email routes to a deleted/placeholder address

I'm trying to report a Box Drive issue (duplicate local sync folders) but can't get past the case-submission form. It's sending my verification email to [removed by moderator] — an address I don't own or have access to. This isn't a caching or browser issue; I've confirmed it happens across multiple browsers and devices. It looks like there's a stale/deleted account record tied to my email on the Zendesk-backed support system. Could someone look into this and either fix that record or open a case for me directly? My real account email is [removed by moderator]