My coworker can't login as the text message for the 2FA is not being received. She can't change the method or log a new support post as she can't login to her account.
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Hi Tiffany,
Welcome to Box Community and glad to assist!
I have created a ticket and a member from Product Support will get in touch, please keep an eye out.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.