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Question

Can't sign in due to 2FA

  • May 23, 2025
  • 1 reply
  • 28 views

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My coworker can't login as the text message for the 2FA is not being received. She can't change the method or log a new support post as she can't login to her account. 

1 reply

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Hi Tiffany,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!