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Question

Can't set the expiration date and access level 'company' in Shared link during the trial period of Starter plan.

  • May 22, 2025
  • 1 reply
  • 12 views
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I am in the trial period of the Buisness plan.
I am trying to write a source code to add a shared link in node.js

However when I throw a request to the API with the access level set to 'company', I get an error as follows

403: Forbidden

code 

BOX1_QcKJ5b4ES3M8GPGHVRleZw.png

'company' is not a select option.

BOX1_g73yWSqmB8zfK6gd1RFhgA.png

 

Is it possible to set the parameter during the trial period?
Or is there some other reason for this?

    1 reply

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    Hi Tatsuya,

    Welcome to the Box Community!

    Company links are based on "email domains", which you could be missing in your Box account. Your Box Admin would need to contact our support team and provide email domains that should be considered "part of your company" for this option to appear.

    For context:

    People in your company:  Only people who: (1) are managed on a Box account (Starter and above); (2) have an email address that matches a domain registered with Box for the account that created the link, can access the link. For example, if acme.com is a registered domain on your account, all managed account members with an email address ending in acme.com can access this type of link. People who do not match a domain listed on your account cannot access the link, even if they are managed members on your account.

    • When accessing the link, collaborators must log in to Box to verify their identities. People in your company is disabled if you do not have a valid business domain registered with Box.

    More information can be found in these articles: 

    Thanks for your post and please let us know how else we can help!

    Best,

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