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Question

Can't set password after sign in with Google

  • May 27, 2025
  • 3 replies
  • 12 views

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Created account using a Google sign in, but now it wont let me set a password for the account. Need to do so in order to access a shared folder.

3 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Same!


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

The same thing happened to me- I was invited to access a shared folder but never set an original password. I signed out and hit the reset password link on the main screen, then I created a password, was able to login and accept the invitation. Hope this helps!


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Dennis, 

Welcome to Box Community and glad to assist! 

To setup your password, please follow this process: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

Thanks for posting!