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Question

can't see the AS Run files Master Control says they uploaded

  • May 23, 2025
  • 1 reply
  • 36 views
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I have looked in All Files/ETV Traffic Logss/As Run Logs and do not see the files that Master Control says they uploaded today.

Can someone call me at [personal information--redacted] to help with this, please?

    1 reply

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    Hi Diana, 

    Welcome to the Box Community, I'm happy to help!

    If you do not see the files others uploaded in a folder you are part of, please reach out to them and confirm if they've uploaded to the correct folder. 

    I also checked your profile in this post and noticed your account is a Personal Free Box, which unfortunately do not have reporting features (available to Business and higher plan Admins) which would be helpful to determine if contents were successfully uploaded to folder you own.

    Furthermore, phone support is only available for business accounts and higher and can be requested here https://support.box.com/hc/en-us/requests/new. 

    You can also check this article from our Box Product Support page about "Phone Support": https://support.box.com/hc/en-us/articles/360043696074-Phone-Support-at-Box

    Thanks for reaching out and let us know how else we can help!

    All the Best, 

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