Can't see shared files no matter how they're shared

Hi Christina, 

Welcome to the Box Community, I'm happy to help!

Do you see any error message when you try accessing the files/ folders shared by others to you? Can you share a screenshot here so we can take a closer look?

Looking forward to you response!

Best,

Hi there. I figured out that I have more than one account (one is an alias to the same email). 

New question - how can i terminate/deactivate accounts that aren't being used? Thanks! 

Hi Christina,

I'm glad to hear this has been resolved.

If you wish to deactivate your other Box account, you may follow the steps in this article: Canceling Your Box Account 

Thanks for reaching out and let us know how else we can help!

Regards,