Skip to main content
Question

can't see file

  • May 23, 2025
  • 1 reply
  • 14 views
C
Forum|alt.badge.img

After upgrading the plan, the number of files is displayed, but I can't see the files.I want it to be visible as it contains important company files.

BOX2_POnZtMU7xiSwJRi6Gffk4Q.png

↑number of files exist

BOX2_plMcRyXUFpQ3C5iF_cFiEA.png

↑file is supposed to not exist

    1 reply

    C
    Forum|alt.badge.img

    Hi Tanaka, 

    Welcome to the Box Community!

    I understand that you noticed that your files have disappeared when you upgraded your Box account, I'm happy to help address this.

    Please be advised that during an account upgrade process, Files/folders may not be accessible as your account is in transition and this could take up to 24 hours to complete. Once the transition is completed to your new plan, your files and folder will show up in your Box account again.

    Let me know if you have any other questions and I will do my best to help!

    Regards, 

    Terms of ServiceAccessibility statement