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Question

Can't reset my password

  • May 23, 2025
  • 2 replies
  • 64 views
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I need to login to Box with my company email address, and Box isn't letting me reset the password. I belive we may have had SSO setup a few years ago so that may be part of the problem.

    2 replies

    Forum|alt.badge.img

    Hi John, 

    Welcome to the Box Community, I'm happy to help!

    If you are having issue resetting the password of your company Box account, we suggest reaching out to your internal helpdesk or IT department to help look into the issue. If your company uses SSO to access Box, your internal helpdesk maybe able to help reset your account password so you can access your corporate Box.

    If they need assistance from Box Support, they can always submit a ticket on this page (you need to have a paid subscription to Box in order to access the submit a ticket option and other support channels) on your behalf and the team will be happy to investigate. 

    All the Best, 

    Forum|alt.badge.img

    We no longer have Box internally. I wonder if the old profile is holding me up and preventing me from changing the password.

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