Hi,
When my colleague sent the verification e-mail, he was unable to receive the verification e-mail due to the settings of his e-mail account.
her email address
[personal information--redacted]
Could you please check if her email address is on the exclusion list?
Regards.
Hi there,
Welcome to the Box Community!
I've investigated our email server logs and it looks like the address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've manually removed your email from this list, so the user should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from
It's possible that emails may bounce back to Box again. You may need to contact your ISP or internet service provider or Corporate IT department to assist you; please review this help article: Troubleshooting Issues with Email Notifications
Best regards,
Box Product Support
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