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Question

Can't Preview in Windows Explorer

  • May 27, 2025
  • 3 replies
  • 25 views
C
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Hello,

 

My Box files won't show up in the Preview Pane in Windows Explorer. Local docs (Word, PDF, etc..) do show up, but not Box files.

How can I fix this?

thanks,

Kurt

    3 replies

    C
    Forum|alt.badge.img

    Hi Kurt, 

    Welcome to the Box Community!

    Previews of Box files are not visible in the Windows Explorer Preview Pane unless the file is cached (has been opened) or marked for offline.

    Check out this article on how to Mark a Folder for offline use: https://support.box.com/hc/en-us/articles/360043697574-Making-Content-Available-Offline

    Best,

    C
    Forum|alt.badge.img

    That worked, thank you!

    C
    Forum|alt.badge.img

    I have this same issue.  Are you supposed to uncheck "Make Available Offline"?

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