Question
Can't open link.
This is pure torture. Client sent me a link. I downloaded your app..every time I try to open the link, I get an error message. How can I access documents sent to me? Thank you.
Hey, Robert!
Welcome to the Box Community, I'm happy to help!
Do you mind providing a screenshot of the error that you receive when you tried to access the link your client shared to you so we can take a look?
Looking forward to hear from you!
Best Regards,
This shared file or folder link has been removed or is unavailable to you.
Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.
Two things happen when I try to open a client's link.
- When I click on only the file link, this message appears.
- When I click on "All Files" this screen opens
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.