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Question

Can't Open Documents Within Folder

  • May 22, 2025
  • 3 replies
  • 13 views
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Hello -

I created a folder in Box that includes embedded zip files with underlying PDF documents. When I go into the folder, I'm able to navigate to the PDF, but cannot open it. When I move my cursor over the title of the PDF, the title does not underline and let me open. 

Thanks

    3 replies

    C
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    Hi Andrew, 

    Welcome to the Box Community!

    Do you encounter any error message when opening these PDF files? Can you share more details or even a screenshot of what you see on your end so we can take a look?

    Looking forward to hear from you!

    Best,

     

    C
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    Hi France,

    Thanks for the response.

    Please see screenshot below - no error messages, just am not able to click to open the PDF. Again, this PDF is within a zipfile, which is within a folder that I created.

    Best,

    Andrew

    BOX1_zGVkZpJsR1X0oB-uPYYzNg.png

    C
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    Hi Andrew, 

    To make sure that every angle is checked, could you follow these initial troubleshooting tips:

    • Can you try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try opening this file using different browsers and, lastly, 
    • Try logging in to your Box account with add-ons or extensions disabled on your browser/s
    • Try connecting to a different network or computer

    If the issue persists, please let me know if this is happening on all files you try to open or if it only happens on specific files/ file type.

    Best,

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