Can't Open Box Sync on Mac

Hi ​@roadbike26, 

Welcome to Box Community! 

I understand that you’re having trouble syncing files through Box Sync. To get a quick fix, we highly recommend switching to Box Drive.

Why Switch?

• Current Experience: Box Drive is the latest desktop application from Box.
• Automatic Syncing: It eliminates the need for manual syncing, although you can still mark files for offline access if needed.
• Quick Resolution: The problem you're facing is likely to be resolved immediately upon installation.

Installation Benefits

By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.

To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.

For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.

If you have any questions or concerns please let me know. Thank you for considering this change!

Thanks for the detailed response, but it didn’t work. After downloading Box Drive, the installation failed. The error message is, “The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.”

Box Sync was not uninstalled during the aborted installation, so I deleted it then tried to install Box Drive. That failed as well.

Suggestions? Please ...

I still can’t install Box Drive. I’ve tried several times now, and the error message is always the same, The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.” Suggestions?

Anyone out there? This must be Box’s way of getting people to upgrade. Very disappointed that they can’t provide support for their product. I guess I’ll have to try one of the other services. Disappointing in that I’ve been using Box for close to 20 years.

Hi ​@roadbike26, 

Hope you’re doing well, 

In order to successfully install Box Drive, please make sure that your machine have met the prerequisites to install Box Drive: 

• Supported OS version
• HFS or HFS+ formatted hard drive
  • APFS formatted hard drives are supported with Box Drive v1.2.93+
• Box Sync is not installed

Recommended minimum system specifications:

• 1.6GHz dual core processor
• 4GB of RAM

Note
If your machine does not meet the recommended system specifications, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

To install Box Drive on macOS:

1. Download the Box Drive installer.
2. Navigate to the location where you saved the file, then, double-click it. The installer starts.
3. When prompted, select Install for all users of this computer and click Continue.
4. DO NOT change the install location. Click Install.
   
5. The system displays a notification when the installation completes. Click Close.
6. Box Drive launches.

You must log in to Box Drive the first time you open it. (You may be redirected to your company's login page.)

After you log in, Box Drive displays a brief walkthrough of its features. When this is complete, your Box content is available at ~/Box

Hope it works! Please let us know how it goes. 

It didn’t work. Same results, “Installation failed …. Contact the software manufacturer for assistance.”

So, 2 questions:

1. I’ve got a 2020 Mac, what I consider fairly new. The HD is formatted APFS. Any idea why Box would develop “Mac” software that doesn’t work on a Mac?
2. How can I download a copy of Box Drive v1.2.93+, at least that might work.

Thanks!