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Question

Can't open box link

  • May 22, 2025
  • 2 replies
  • 33 views

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When i try to open the link it says "Oops! We can't seem to find the page you're looking for." However when my colleagues are opening the same link it's opening.

2 replies

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Hi there,

Welcome to the Box Community! 

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best, 

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When I try to open a box link to a folder, I get the can't find page error. I have contacted the sender of the link and they have double checked that the files are there and sent a fresh link, but I am still unable to access.