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Question

Can't open any Google files from Box

  • May 23, 2025
  • 3 replies
  • 27 views

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At around 2 pm CT on 4/6, everyone in our account lost the ability to open Google files from Box. When trying to open the file we all get the message: "Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes." This is happening in both Chrome & Safari for all google files for all users in our account. We've obviously opened a support ticket, but wondering if anyone else is experiencing this issue. 

3 replies

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Having the exact same issue. We've updated our browser, our Box system, cleared cache, tried renaming files and tried other browsers with no luck.


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It looks like it just came back ... 


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Hi there, 

Welcome to the Box Community!

Glad to hear it was up and running. 

Thanks!