Skip to main content
Question

Can’t move or copy files on iOS

  • May 22, 2025
  • 2 replies
  • 88 views
  • Translate All
Forum|alt.badge.img
Unable to move or copy files on iOS. After selecting the files and destination folder, there are NO copy or move BUTTONS.

    2 replies

    Forum|alt.badge.img

    Hi D Kessler,

    Welcome to the Box Community, I'm happy to help!

    You may not have the necessary permission to move or copy files on that folder. The actions you can take on files/ folder that was shared to you is determined by your collaborator permission level. Currently, only those with "Co-owner" or 'Editor' may move files from a collaborative folder. 

    To learn more about these permission levels, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196413-Understanding-Collaborator-Permission-Levels

    Thanks for reaching out and let us know if you have any questions!

    Regards,

    Translate
    Forum|alt.badge.img

    This didn’t help at all.
    I’m the account owner, file owner, everything..
    As I said- there are no buttons! It’s a UI issue. The buttons cease to appear.

    Translate
    Terms of ServiceAccessibility statement