Skip to main content
Question

Can't login

  • May 23, 2025
  • 1 reply
  • 43 views
C
Forum|alt.badge.img

Hi,

I've downloaded latest Box app on Windows 10, version of the app is 2.27.242, however it can't login at all even though I've specified the correct password. Below is the error I'm getting from the log file:

 

2022-09-10 16:13:59.550 5912 INFO    SyncAppThread        sync_app              Attempting to authenticate with saved or specified credentials
2022-09-10 16:13:59.551 5912 INFO    SyncAppThread        box_authentication    Nothing to authenticate against. last_user_id: None, last_user_name: None, username: None
2022-09-10 16:13:59.551 5912 INFO    SyncAppThread        windows_ui_manager    User is logged out. Showing login dialog.
2022-09-10 16:13:59.563 5912 INFO    SyncAppThread        sync_app              Could not authenticate, so sync was not started

 

Any ideas why?

    1 reply

    C
    Forum|alt.badge.img

    Hi Tommy, 

    Welcome to the Box Community, I'm happy to help!

    Can you try manually resetting Box Drive from your computer following this article: 

    If the issue persists, please go ahead and uninstall and then reinstall Box Drive from your Windows computer following these articles:

    Let us know how it goes and if you have questions!

    All the best,

    Terms of ServiceAccessibility statement