I can’t log into my account on my mobile app. I’m using Android. When I type in my password, the message is “Invalid Login Credentials”. I can easily log in on my PC. I tried resetting my password, re-installing Box mobile app, none works.
Question
Can't log into my free account on my mobile app but no problems logging in on PC
Hi
Welcome to Box Community, and we’ll assist in regards to your login error.
To resolve your login error, please follow the troubleshooting steps below:
- Ensure the user is using the correct email address associated with your Box account
- Confirm the password is correct; if forgotten, reset it at https://app.box.com/reset
- For Box for Android specifically, ensure the app is updated to the latest version to avoid errors like “redirect_uri_missing” which can cause login failures.
Hope it helps, and please let us know how it goes.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.