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I can’t log into my account on my mobile app. I’m using Android. When I type in my password, the message is “Invalid Login Credentials”. I can easily log in on my PC. I tried resetting my password, re-installing Box mobile app, none works. 

Hi ​@CChee, 

Welcome to Box Community, and we’ll assist in regards to your login error. 

 

To resolve your login error, please follow the troubleshooting steps below: 

  1. Ensure the user is using the correct email address associated with your Box account 
  2. Confirm the password is correct; if forgotten, reset it at https://app.box.com/reset 
  3. For Box for Android specifically, ensure the app is updated to the latest version to avoid errors like “redirect_uri_missing” which can cause login failures. 

Hope it helps, and please let us know how it goes. 

Thanks Rona, I’ve updated my app and it works now. Thanks for your help!

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