I can’t log into my account on my mobile app. I’m using Android. When I type in my password, the message is “Invalid Login Credentials”. I can easily log in on my PC. I tried resetting my password, re-installing Box mobile app, none works.
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Hi
Welcome to Box Community, and we’ll assist in regards to your login error.
To resolve your login error, please follow the troubleshooting steps below:
- Ensure the user is using the correct email address associated with your Box account
- Confirm the password is correct; if forgotten, reset it at https://app.box.com/reset
- For Box for Android specifically, ensure the app is updated to the latest version to avoid errors like “redirect_uri_missing” which can cause login failures.
Hope it helps, and please let us know how it goes.
Thanks Rona, I’ve updated my app and it works now. Thanks for your help!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.