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Question

Can't log into my free account on my mobile app but no problems logging in on PC

  • July 9, 2025
  • 2 replies
  • 205 views
C

I can’t log into my account on my mobile app. I’m using Android. When I type in my password, the message is “Invalid Login Credentials”. I can easily log in on my PC. I tried resetting my password, re-installing Box mobile app, none works. 

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • July 9, 2025

    Hi ​@CChee, 

    Welcome to Box Community, and we’ll assist in regards to your login error. 

     

    To resolve your login error, please follow the troubleshooting steps below: 

    1. Ensure the user is using the correct email address associated with your Box account 
    2. Confirm the password is correct; if forgotten, reset it at https://app.box.com/reset 
    3. For Box for Android specifically, ensure the app is updated to the latest version to avoid errors like “redirect_uri_missing” which can cause login failures. 

    Hope it helps, and please let us know how it goes. 

    C
    • CChee
    • Author
    • New Participant
    • July 10, 2025

    Thanks Rona, I’ve updated my app and it works now. Thanks for your help!

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