Can't log in to Box Drive

Hi Morgan, 

Welcome to the Box Community, I'm happy to help!

Please make sure that you enter the correct credentials of your Box such as the email address linked to your account and password to avoid this error message.

If need be, you may reset your Box account password following this article: https://support.box.com/hc/en-us/articles/360044195593-Reset-My-Box-Account-Password

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
2. Check your email, you will receive an email with a link to reset your password.

• • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.