Hi, I can log in to my BOX account on my laptop and desktop with no issue but I can't log in on my phone or tablet. It says 'Your account or password is incorrect. If you can't remember you password. reset it now'. I talked to other colleagues and they all have the same issue.
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Hi Ana,
Welcome to Box Community and I'm here to help!
To assist with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.
Thanks for posting!
Hi. Any updates on this? I have the exact same problem.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.