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Question

Can't log in on my tablet or phone

  • May 23, 2025
  • 2 replies
  • 158 views
C
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Hi, I can log in to my BOX account on my laptop and desktop with no issue but I can't log in on my phone or tablet. It says 'Your account or password is incorrect. If you can't remember you password. reset it now'. I talked to other colleagues and they all have the same issue. 

      2 replies

      C
      Forum|alt.badge.img

      Hi Ana, 

      Welcome to Box Community and I'm here to help! 

      To assist with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

      Thanks for posting! 

      C
      • CChee
      • New Participant
      • July 9, 2025

      Hi. Any updates on this? I have the exact same problem.

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