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Question

Can't log in my main accaunt.

  • May 27, 2025
  • 1 reply
  • 18 views

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Hi I can't log in to my main accaunt becouse i don't have access to 2FA autentificator code and also I forgot backup codes.
Now i have access just for email. How I can backup my accaunt.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Khamid, 

Welcome to Box Community and glad to assist! 

You should contact Box Product Support using the email address linked to your affected account.

Please create a new ticket so we could help address your login issue. 

We'd love to further assist!