Hello,
For some reason my authenticator code isn't working to log in. I'm in a solo business and can't log in to reset anything. Unable to find on your website how to start a ticket for help. can you please advise how I can regain login to my account?
Hi Claire,
Welcome to Box Community and I'm here to help!
Due to the login issue that you reported, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.
Thanks for posting!
I recently updated my Box password and can no longer log in to Box within Salesforce. I can log in to Box okay, but the Box integration within salesforce prompts me to login, opens another browser tab so I can login - which I successfully do, then when I return to Salesforce it is not recognized that I have logged in. I have tried clearing browser history and cookies, different browsers, different computers - nothing has helped. Salesforce customer service sent me to contact Box, so that the Box integration team can open a ticket with Salesforce Integration. I cannot find how to contact Box customer service - just this community forum.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.