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'Can't find the page you're looking for' error

  • May 23, 2025
  • 1 reply
  • 15 views
C
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Crazy to me that I can't talk to a Support person and keep getting directed to the forum but... maybe someone will be able to help me. 

For a while now, even for folders and areas I know I have access to, whenever I get sent a Box link, this is what appears. Every single time no matter if I'm using my Box account or my Boss's. If I click on the link 5+ times, sign in and out, then MAYBE I'll get access but it's really 50/50. 

 

Would love any help since I cannot get in contact with the Support team on this and it's driving me crazy. 

BOX3_q7lsmR_8rQ2DSE7RisCvxg.png

    1 reply

    C
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    Hi Brooke,

    Welcome to the Box Community! I'm happy to help.

    Please try the following preliminary troubleshooting steps:

    * Update your browser to the latest version - 

    https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support

    * Clear your browser's cache and cookies - https://support.box.com/hc/en-us/articles/360043695214-How-Do-I-Clear-The-Cache-And-Cookies-In-My-Browser-

    * Update Adobe Flash - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

    * Update Java - https://java.com/en/download/installed.jsp

    If none of the above steps resolve this issue, please try these more advanced troubleshooting steps:

    -Temporarily disable any internet security/firewall programs to test whether they conflict with Box 

    -Disable any plugins on your browser 

    -Use Box with an alternate browser, computer or network

    -Confirm with your IT team that your network and firewall have been configured according to our documentation.

    Best,

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