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Question

Can't find Access Stats anymore

  • May 23, 2025
  • 1 reply
  • 15 views

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URGENT

In the past I could select "Access Stats" and find out who and when a file was downloaded.  The function to do this has disappeared.  Where is it now?  I am an enterprise user.

1 reply

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Hi Max, 

Welcome to Box Community and glad to help! 

Note: 

Tracking file activity is available only on the files of Starter, Business, Business Plus, and Enterprise accounts, and only are visible if you're an owner, co-owner, or editor of the file. If the "Hide collaborators and their activity from non-owners" setting is turned on for a folder, owners and co-owners still see file activity, but editors do not. See Managing Collaborators for more information.

In reference to this, please see this article. 

Hope it helps!