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I am trying to collaborate on a word doc using Word Online. My co-worker is currently on the document, but I do not have the option to open with Word Online; the only options are to open in Word or Google Docs:
BOX2_LIvFglEuyYLGAg1bkvjYsg.png
I tried going to "integrations" under account settings, but Microsoft Office Online is grayed out and I cannot select it as an option. 
BOX2_dn7K2O0aZkuDxrDMltRDwQ.png

I've already tried the solutions shared in this similar thread: https://support.box.com/hc/en-us/community/posts/7162646179475-No-option-to-edit-Word-document-online
Also, this is happening in all of my Box files; it is not specific to one file or folder.

Any thoughts about what is happening or how to fix it?

Hi there, 


Welcome to the Box Community! 


This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 


Thanks!

Hello 8540485167,


I am having the same issue. Can you please create a ticket for me as well? I need to resolve this between 6/14.


Thank you,


Amelia

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