Can't edit locked file that I locked myself

Hi Jeanette, 

Welcome to Box Community, glad to help! 

Our team would like to clarify that when you lock a file, you will see a lock icon, but you are still be able to edit the file. If another user locks a file, any collaborator with Co-owner, Editor, or Viewer Uploader access can unlock it.

More of locking & unlocking files here. 

Hope it helps! 

Hi Rona,

Thanks for the response. That's what I expect to happen. But what is actually happening is this:

When I lock a file, I'm unable to edit it, and I get the "file is locked by another user" message. When I unlock it, I'm able to edit. No one else is locking the file.

Hi 360497915707 , I see the same behavior: I am the editor of my word file, locked my file, opened it at the word desktop app and see the warning that it's read-only locked by another user?  I cannot edit file, clicked yellow ribbon at the top - got a message "file in Use, " , please see screenshot below. Could you please help to understand how the "lock" feature works ? Thanks     

Just chiming in, this is still broken. If we disable the co-author integration with Office, file locking works like it used to... but then we're stuck with using web apps for co-author.

Please figure this out! The desktop app co-author experience is awesome.