Skip to main content
Question

Can't download from box

  • May 23, 2025
  • 2 replies
  • 27 views

Forum|alt.badge.img

I'm experiencing file downloads I cannot download files from the box app to my cell phone. When I go to the Box app for the permissions I don't see storage I just see microphone camera location. I can upload but forget downloads. Any idea how to fix this.

2 replies

Forum|alt.badge.img

Hi there, 

Welcome to Box Community and glad to help! 

Can I confirm the Operating System running in your mobile device? Also, are you getting an error message that you can share with us? 

We'd love to hear back from you! 


Forum|alt.badge.img

I could not get it to work period.. I literally had to reset my phone and then it worked even deleting box and reinstalling it didn't work so I don't know if it's something in my phone or whatever I did a virus scan nothing came up. So I don't know.