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Question

Can't delete managed users

  • May 22, 2025
  • 8 replies
  • 27 views
C
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Hi, this issue has happened before, and the rep swore she could delete users, even though none of the admins in my org seem to be able to. As such, I'd like help from a Box rep to delete a number of users.

The issue is only with users who have a large amount of storage. The resolution last time was to hit "delete" and then wait a few minutes for the confirmation window to pop up. This doesn't happen. If the confirmation window doesn't pop up right away, it doesn't show at all. I have tried with multiple affected users and left them sitting overnight on multiple occasions. This simply isn't a true solution.

Thanks in advance for the help. 

    8 replies

    C
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    Hi Ren, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience and participation in the forum!
    C
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    This is an issue affecting my org too. Delete window takes a few seconds to open but when I try to delete and transfer content to another user, get a generic error telling me to contact Box Support. When I try to contact support, they blame it on a "browser" issue. All of my admins are running into this issue. I'd appreciate if Box could own up to the issue and fix it.

    C
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    We are having the exact same issue.  We have tried multiple browsers, and numerous troubleshooting sessions with BOX support.  Perhaps this is BOX's way of making you pay for licenses you no longer need??!?

    C
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    We are having this issue at the moment, we cannot delete users, no popup windows or confirmations.

    C
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    If you’re in the “new admin console experience”, exit it. That one is simply broken at this time for user deletion.
    Also, just wait. From my experience, the delete confirmation pop-up screen may take a few seconds to finally open. This appears to be closely related to the amount of data in the account. Definitely a bug. 

    C
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    Similar solution - I tried logging in box on Microsoft Edge browser, this had the original UI and I could delete the managed user, no problems.

    C
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    Also to exit "new admin console experience" - there is the button "Leave New Design" on top right corner of the box UI

    C
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    We cannot delete users in the NEW DESIGN. Had to switch to the old one to delete users successfully. Is there an open bug already?

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