Skip to main content
Question

Can't Create Password After Linking via Google

  • May 23, 2025
  • 1 reply
  • 1 view

Forum|alt.badge.img

I get the error 'There was a problem changing your password.' when trying to create a password after 'signing up' via Google. Please address ASAP - why is your support system like this??

1 reply

Forum|alt.badge.img

Hi James, 

Welcome to Box Community and glad to help! 

  1. Navigate to the Box login page: http://app.box.com/login
  2. Sign in with the email address you currently use with your Box account.
    • If you do not know the password, click or tap Reset Password.

You may also clear your browser's cache and cookies or use your alternate browser. 

Hope it works!