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Question

Can't Create Password

  • May 23, 2025
  • 1 reply
  • 14 views

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Hello,

I'm logged in through google sign on via my institution, but I need to create a password in order to access a shared folder. I'm unable to create a password. I saw others post this but the response is support making a case, and no solution. 

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!