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Hello,


I'm logged in through google sign on via my institution, but I need to create a password in order to access a shared folder. I'm unable to create a password. I saw others post this but the response is support making a case, and no solution. 

Hi there, 


Welcome to Box Community and glad to help! 


We've created a new case and a member of our team will contact you through email, please keep an eye out. 


Thanks for posting! 

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