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Question

Can't create new user with deactivated account email

  • May 27, 2025
  • 2 replies
  • 101 views
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Hi, i misunderstood creating an account through my school and created one with my school email individually. I need to create a new account through school with that email, but even though I deleted the account the email is still marked as "already taken". I need help to set up that account, and that the old one can be confirmed as deleted. Help!

    2 replies

    Forum|alt.badge.img

    Hi Signe,

    Welcome to the Box Community.

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    • Fedora
    • New Member
    • September 25, 2026

    Hi there, we deleted or deactivated our company account about one month ago and now have a need for a new account, which I created. When I attempt to invite my coworkers as collaborators or managed users, I am receiving an error message that they are part of another enterprise even though the other account has been deactivated. I cannot seem to find customer support for this. It is a bit of an emergency as we need to collaborate for a proposal going out next week. Please help!

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