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Question

Can't create Box folder

  • May 23, 2025
  • 2 replies
  • 95 views
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I pressed the Create Box folder button on Salesfroce, but an error occurred.

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Sorry, there was an issue with processing this request.
Unable to create a box folder for this record: Unable to create folder for record id [id] - Details: Folder object returned from Box was null. Can not proceed.
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Please tell me how to resolve.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    Are you creating a first-level folder in the Box widget on Salesforce but receiving an error? If so, please see this article to get a fix. 

    Meanwhile, if the issue continues please reach out to our Product Support team and create a ticket. 

    Hope it helps! 

    Forum|alt.badge.img

    It was caused by tabs in the folder name.

    Thanks.

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