A co-worker swears she's never set up a box acct with her work email, but she's getting the above error message. I'm an owner of the Box she's trying to get access to and I can see that she's not in there already. Any thoughts?
Question
Can't create account - "Email is already taken"
Hi Michael,
Welcome to the Box Community! I'm happy to help.
This looks like the email has a Box account already associated with Box as per the error message you are receiving. I suggest that the user reset the password and sign in to Box or contact Box Product Support to dig deeper on this matter.
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.