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Question

Can't change password

  • May 23, 2025
  • 1 reply
  • 10 views

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I'm required to change my password from a share provided to me. I cannot change my password, as I get a notification every time I attempt to do so - old password is incorrect, yet box doesn't have me ever entering a password - Please fix. Thanks.

1 reply

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Hi there, 

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!