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Question

Can't Change Password

  • May 23, 2025
  • 2 replies
  • 28 views

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Hi!

I created my Box account using Gmail SSO.

I now need to set a password for my account in order to view a shared document (The owner requires all collaborators to have passwords that meet the minimum requirements). However, when I try to set a password through my Account settings, I receive the following message "There was a problem changing your password"

What should I do?

2 replies

Forum|alt.badge.img

Hi Lauren, 

Welcome to Box Community and glad to help! 

Is this error still recurring? If yes, please use your alternate browser while changing your password and/or clear your browser's cache and cookies

Hope it works! 


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I am having the same issue.