I need to change a user's email address but I can't. I tried changing it and it says pending verification but the message didn't make it to the recipient and I can't figure out how to resend it.
Question
Can't change email address
Hi Brad,
Welcome to the Box Community!
Have you tried to check your email rules or the spam/ junk folder of the recipient email?
If yes however you still couldn't find the email confirmation, this would be something our support team can help look into. Please go ahead and submit a support ticket on this page and one of our support representatives will reach out to you to further investigate.
Thanks for reaching out and please let us know how else we can help!
I need to change my default email to gm@gmcgrew.com. I will only let me sign in with the old email gm@georgiesells.net
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.