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Question

Can't Change eMail address

  • May 27, 2025
  • 1 reply
  • 8 views

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In my account I can add my new email but I can't make it primary or delete my old email.  I see others have the same issue. 

Please advise. Don't just send me to a link please. 

Thank you. 

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

Did you get an error while trying to change your primary email address? If yes, please attach a screenshot here. 

We'd love to further assist!